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SHIPPING & RETURN POLICY

SHIPPING POLICY

Thank you for shopping at Janelle Boucher Cosmetics. We strive to deliver your makeup products in a timely and efficient manner. Please read our shipping policy below for all the details about how we handle your orders.

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1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

  • You will receive an email confirmation once your order has been shipped, including tracking information if applicable.

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2. Shipping Methods & Delivery Times

We handle all shipping for you, and the method used will depend on your order and delivery address. We strive to choose the most efficient shipping method available to ensure timely delivery.

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Please note that delivery times are estimates and may vary depending on your location, weather conditions, and other factors beyond our control.

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3. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address.

  • Free Shipping: Enjoy free standard shipping on all orders over $100 (domestic orders only).

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4. International Shipping

  • We currently only offer shipping within Canada. We do not ship internationally at this time.

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas. Please ensure your shipping address is accurate and deliverable.

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5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas. Please ensure your shipping address is accurate and deliverable.

  • We also are unable to ship to international destinations at this time.

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6. Order Tracking

  • Once your order has shipped, you will receive an email confirming that your order has been shipped. 

  • We currently do not offer order tracking.

  • If you experience any issues with your shipment or delivery, please contact our customer service team for assistance.

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7. Lost or Stolen Packages

  • We are not responsible for packages that are lost or stolen once marked as "delivered." Please ensure your shipping address is secure and that someone is available to receive the package.

  • If you believe your package is lost or if you need assistance, feel free to reach out to our customer service team.

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8. Shipping Delays

  • While we do our best to ensure timely deliveries, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances.

  • We are not responsible for delays caused by shipping carriers.

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9. Returns and Exchanges

  • For details on our return and exchange policy, please refer to our returns & exchanges policy below.

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If you have any further questions regarding shipping, please don't hesitate to contact our customer service team at hello@janelleboucher.com. We're happy to assist you!

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Note: This policy is subject to change. Please check for updates before placing your order.

RETURNS & EXCHANGES POLICY

At Janelle Boucher Cosmetics, we want you to love your makeup products. If for any reason you're not completely satisfied with your purchase, we are here to help. Please read our returns and exchanges policy below to ensure a smooth process.

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1. Returns

  • Eligibility: We accept returns on unopened and unused makeup products within 30 days from the date of delivery. Products must be in their original packaging and in resalable condition.

  • Non-returnable Items: Due to hygiene and safety reasons, we cannot accept returns on opened or used makeup products.

  • Return Process: To initiate a return, please contact our customer service team at hello@janelleboucher.com with your order number and reason for return. 

  • Refunds: Once we receive your returned item(s), we will process your refund to your original payment method. Please note that shipping fees are non-refundable.

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2. Exchanges

  • Eligibility: We offer exchanges on unopened and unused makeup products within 30 days of receiving your order. If you wish to exchange an item for a different shade or product, please follow our exchange process.

  • Exchange Process: Contact our customer service team with your order number and exchange request. We will provide instructions for the exchange process and assist you with the return of the original product.

  • Availability: Exchanges are subject to product availability. If the item you want to exchange for is out of stock, we will issue a refund instead.

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3. Damaged or Defective Products

  • Defective or Damaged Items: If you received a damaged or defective item, please contact us immediately at hello@janelleboucher.com with photos of the damaged product. We will arrange for a replacement or refund at no additional cost to you.

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4. Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or damaged.

  • Exchanges: Shipping charges for exchanges will be covered by the customer unless the item is defective or damaged.

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If you have any questions or need assistance with a return or exchange, please don't hesitate to reach out to our customer service team at hello@janelleboucher.com. We're here to help!

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Note: This policy is subject to change. Please check for updates before initiating any returns or exchanges.​​​

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